TEF Practice support

Email hello@tefpractice.ca in English or French. Include your account email, the page or practice task, what happened, and your device and browser or app version. An error message or screenshot helps us investigate. Leave out passwords, sign-in codes and full payment-card details.

Signing in

Use the same email address and sign-in method you used to create your account. If you chose Apple or Google, use that option again. For email sign-in, check your spam folder and use the newest verification code. If you still cannot get in, contact us with the email address you tried and the error you see.

Saved answers and feedback

Check that you are signed in to the account you used for the attempt, then open My sessions on the website or Sessions in the iPhone app. If a save or feedback request failed, keep your draft open and use the retry option shown. For help, include the task title and approximate time of your attempt.

Writing and speaking feedback is generated by AI. It can make mistakes and does not replace an official TEF result. If feedback seems wrong, tell us which part of the response needs a closer look.

Live speaking and microphone access

Live conversations need an Internet connection, permission to use your microphone, consent to AI processing and available speaking time. Check microphone access in your browser or iPhone settings. Turn up the volume and check whether sound is going to connected headphones. If a conversation is interrupted, follow the recovery message and check the saved attempt before starting another call.

One speaking credit provides five minutes of conversation. Premium speaking time is limited; unlimited writing feedback does not mean unlimited speaking. Your credits and subscription screen shows your remaining allowance.

Subscriptions and purchases

If you paid through Apple, manage renewal in your Apple account settings under Subscriptions. In the iPhone app, use Restore on the paywall or in Profile, Settings, Credits & subscription. Sign in to the TEF account used for the purchase. For an Apple refund request, visit Apple purchase support.

If you subscribed on the website, use Manage subscription on the plans and pricing page or the customer portal link in your billing email. If access is missing after a purchase, contact us with the purchase date and the order reference from your receipt. Signing out or deleting the app does not cancel subscription renewal.

Privacy and your data

In the iPhone app, manage AI processing in Profile, Settings, Privacy. For an account-data or deletion request, email us from the address associated with your account. We may need to verify account ownership. Read our privacy policy for how your information is used and our terms of use for subscription and service details.

Updated 9 October 2026.